February 3, 2020 - 9:00 am
February 28, 2020 - 4:00 am
AddressLAGOS | ABUJA | PORTHARCOURT | KANO View map
In organizations there are people whose personality, behaviour, attitude, work habits or other characteristics present an occasional or frequent challenge for those around them. This course is designed using classroom lecture and workplace scenarios to provide participants with practical tools and skills to handle difficult people and challenging situations in the workplace
- Personality: Meaning, Importance and Typology
- How to Respond to Behavioural Styles
- Understanding Reciprocal Relationship Model
- Developing Listening Skills
- Emotional Intelligence Techniques
- Mastering Assertive Communication Techniques
Who Should Attend
HODs, Managers, Supervisors, Officers, Frontline Personnel, Receptionists e.t.c.
Duration: 5 Days
Fee: Members – N105,000.00
Non- Members – N115,000.00
Employees of TETFUND approved Institutions – N100,000.00
Registration is online, by writing, SMS, e-mail or telephone indicating the name(s) of your nominee(s) and the course(s) of interest, at least five working days before the programme.
Payment is by cash deposit, bank draft, or electronic transfer to the Nigerian Institute of Management Zenith Bank Account No 1010341253, e-payment Sort Code 05750013.
This course is also available for e-learning
For registration and further enquiries:
Lagos: Jide 08052597232 [email protected]
Abuja: Emeka 08052597211 [email protected]
Port Harcourt: Adeyinka 08052597224 [email protected]
Kano: Ahmed 08052597230 [email protected]